1. Browser drafts
Commercial, home and off-grid forms can save draft answers in your browser so you can continue the form. Drafts can include contact, business, NMI and consent information, plus an uploaded file name. If you arrive through an advertisement, a separate first-party record may keep permitted referral details such as UTM parameters and Google click identifiers. The bill file itself is not stored in browser draft storage.
Drafts expire 30 days after their last update. Use the “Clear saved draft” control on a form to remove it sooner. Clearing browser data can also remove the draft.
2. Bill uploads
You may upload a PDF, JPG or PNG electricity bill of up to 10 MB. A bill can contain personal information, account details, supply address, NMI, tariff and usage information. Upload only a bill you are authorised to provide.
When an online request is enabled and submitted, the bill is encrypted before database storage. The original customer filename is not retained by the server.
3. Contact consent
The required contact checkbox permits EBN Australia to contact you only about the review or service you requested. It does not enrol you in promotional email or SMS.
Providing a mobile number does not prove ownership of that number. Unless a separate verified process is completed, the request is recorded as unverified.
4. Optional advertising measurement
If you arrive through an advertisement, EBN Australia may keep referral details such as UTM parameters, Google click identifiers, campaign identifiers and the original landing path with your request for internal source and campaign reporting.
If Google Ads measurement is enabled for an approved campaign, the commercial form presents a separate optional checkbox. Only when you select it may EBN Australia use submitted contact details in normalised and hashed form, advertising click identifiers, request time and later lead outcome with Google Ads to measure whether an advertisement led to a qualified enquiry or sale. This choice does not subscribe you to marketing email or SMS and is not required to submit a service request.
Hashing changes the contact data before transfer but does not make the process anonymous. Google handles received data under its own terms and Privacy Policy. You can contact EBN Australia to withdraw this choice for future use; this does not necessarily reverse processing already completed by a service provider.
5. Business details and interval-data authority
The website form asks a business requester to confirm that they are authorised to provide the business, site and bill details for the requested review. This confirmation is not an interval-data authority.
If interval data is needed, EBN Australia will first confirm the business, site/NMI, authorised requester and recipient, data scope, authority period, withdrawal method and the format required by the relevant provider. A separate provider-specific authority must be completed before any interval-data request is made.
6. Service providers and referrals
The minimum necessary information may be shared with approved hosting, IT-security, operational follow-up, retailer, metering-data or referral service providers where required for the requested service and the relevant authority or consent is confirmed. A minimum working copy of submitted contact and request details may be kept in a restricted operational follow-up system accessible only to the approved owner.
7. Retention
Unsubmitted drafts expire after 30 days. Requests and website copies of bills that do not need a longer approved purpose are normally deleted within 90 days after the last meaningful activity or delivery of the review. A restricted operational follow-up copy is normally deleted within 30 days after it is created. When minimum necessary information is transferred to an approved customer system, the website lead-store copy is normally deleted within 30 days after confirmed transfer. Provider backups may retain a deleted record until the backup cycle expires.
8. Withdraw or ask for deletion
Email review@energybillnavigator.com.au to withdraw future contact consent, ask us not to act on an authority that has not yet been used, or request access, correction or deletion. Identity and authority may need to be checked before action is taken.
9. More information
Read the full Privacy Policy and Terms of Use, or use the Contact page.